Senior Associate – Operations at WNS Holdings

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader, serving over 400 clients worldwide through operational excellence and deep industry expertise across multiple sectors. Operating in South Africa since 2003, WNS is a recognized leader in Business Process Outsourcing (BPO), with eight delivery centers and a workforce of 4,000+ employees.

At WNS, we prioritize employee growth through clear roles, continuous coaching, structured career development, and a strong culture of performance, engagement, and social impact driven by the WNS Cares Foundation.

Job Description

WNS is seeking a professional and customer-focused Inbound Call Centre Agent to support general enquiries for Ampath patients. The successful candidate will be responsible for handling inbound calls and email communications, delivering accurate information, and ensuring a high standard of customer service.

Key Responsibilities

• Handle inbound calls and email enquiries from Ampath patients in a professional and courteous manner

• Provide accurate information and resolve general patient enquiries effectively

• Ensure adherence to quality standards, service level agreements, and performance metrics

• Maintain clear and accurate records of customer interactions

• Comply with company policies, procedures, and regulatory requirements

Qualifications & Requirements

• Matric (Grade 12) qualification

• Minimum of 12 months call centre experience, preferably within PEP

• Demonstrated achievement of performance and productivity metrics

• Clear phasing records

• Strong communication skills and the ability to engage professionally with customers

Why Join WNS

• Structured career paths and professional development opportunities

• Ongoing coaching, mentoring, and performance support

• A culture of excellence, recognition, and employee engagement

• Opportunity to contribute to meaningful community initiatives through the WNS Cares Foundation

If you are a dedicated call centre professional seeking stability, growth, and the opportunity to work with a leading global BPM organization, we encourage you to apply.