Outbound Logistics Lead Job London UK – lululemon Career EMEA SSC

Senior logistics professional with EMEA carrier experience? This Outbound Logistics Lead job in London is a full-time in-person role at lululemon’s Store Support Centre (SSC). You will lead carrier strategy, freight auditing, and capacity forecasting across our European network. You need at least 3 years’ experience in international logistics.

Core responsibilities

The Outbound Logistics Lead plays a lead role for lululemon’s internal and external cross-functional partners. You will set our guests, partners, and stores up for success by efficiently managing shipments and parcels throughout our European network. This includes meeting service and cost requirements.

Working alongside the Outbound team, you will:

• Facilitate the movement of domestic, cross-border, and international shipments. This includes shipments between our Distribution Centres and our partners, stores, and guests — as well as returns from our guests to our Distribution Centres.
• Work with our retail and digital ops teams, and our e-commerce Guest Experience Centre (GEC). Actively communicate delivery disruptions and share delivery performance metrics.
• Together with your stakeholders and peers, identify performance gaps and prepare improvement recommendations to enhance the guest experience.
• Set up, maintain, and continuously improve our tracking tools. Make sure cross-functional teams and guests have visibility of parcels in transit and are informed promptly on possible delays.
• Work directly with transportation vendors (such as E-Shop World, UPS, Royal Mail, DHL) to make sure deliveries reach our guests on time and efficiently.
• Partner with our global technology teams (such as Narvar, nShift). Take part in the further development of systems and tools used to optimise and improve our guests’ returns and delivery experience.
• Continuously monitor and improve our use of nShift capabilities. Maintain the shipping rules to enhance the guest experience.
• Investigate shortages and damages, submit claims, follow up with carriers, and monitor receipt of refunds.
• Lead freight invoice auditing. This includes maintaining general ledger department codes, amending and creating compliance rules, preparing and monitoring performance metrics, analysing carrier invoices, and investigating exceptions.
• In partnership with our London-based finance team, own and analyse rates and service options from carriers to best support our business requirements.
• Lead various forecasting and capacity analysis. The objective is to efficiently streamline the outbound shipping process.

Qualifications

• A minimum of 3 years’ experience in international logistics, preferably as an outbound logistics lead in a fast-paced, fast-growing multi-channel environment.
• Experience of working with external transportation partners is preferred.
• A clear understanding of procedures and documentation requirements, such as customs docs for non-EU countries, is preferred.
• Strong accuracy, analytical, and problem-solving skills.
• Strong skills in Microsoft Word, Excel, and Outlook.
• Good understanding of import and export regulations.
• Strong organisational and responsive problem-solving skills.
• Able to multitask and manage time in a constructive and efficient manner.
• Strong customer service and communication skills.
• XML experience would be advantageous.

Must haves

These are the personal qualities that help people thrive at lululemon:

• Acknowledge the presence of choice in every moment. Take personal responsibility for your life.
• Possess an entrepreneurial spirit. Keep innovating to achieve great results.
• Communicate with honesty and kindness. Create the space for others to do the same.
• Lead with courage. Know that the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working. In short, do not take yourself too seriously.

Total rewards (benefits and perks)

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop, and enable all to be well. We recognise our teams for their performance and dedication. Other components of our total rewards offerings include support for career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness and yoga classes.
• Parenthood top-up.
• Extensive catalogue of development course offerings.
• People networks, mentorship programs, and leadership series (to name a few).

Note: the incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Workplace classification

The role is classified as In-Person. In-person collaboration and office-based work is necessary or important for the role. Work is mainly performed onsite, 4 days per week, depending on role requirements.

Job snapshot

• Role: Outbound Logistics Lead, EMEA
• Employer: lululemon
• Business unit: Store Support Centre (SSC)
• Location: London, United Kingdom
• Workplace: In-person — mainly onsite, 4 days a week
• Job type: Full-time
• Experience required: minimum 3 years’ international logistics
• Carriers in scope: E-Shop World, UPS, Royal Mail, DHL
• Tech stack: Narvar, nShift

Frequently asked questions

Where is this Outbound Logistics Lead job based?

The role is based at lululemon’s Store Support Centre (SSC) in London, United Kingdom. Work is mainly performed onsite, 4 days per week depending on role requirements.

What does the role focus on?

You will efficiently manage shipments and parcels throughout lululemon’s European network. The role covers carrier management, freight invoice auditing, capacity forecasting, and continuous improvement of guest delivery and returns experience.

What experience do I need?

A minimum of 3 years’ experience in international logistics is required. The role is preferably suited to an outbound logistics lead in a fast-paced, fast-growing multi-channel environment. Experience with external transportation partners is also preferred.

Which carriers and tech stack will I work with?

You will work directly with transportation vendors including E-Shop World, UPS, Royal Mail, and DHL. You will also partner with global technology teams on systems including Narvar and nShift.

Is the role hybrid?

The role is in-person. In-person collaboration and office-based work is necessary or important for the role. Work is mainly performed onsite, 4 days per week depending on role requirements.

Job posted on Apex Global Career. Listing details are provided by the employer and may change — always confirm specifics on the employer’s official careers page before applying.