Guest Experience Lead job in Destin Florida. Lululemon.

Love retail and leading from the floor? This Guest Experience Lead job in Destin Florida is a full-time store leadership role with lululemon at Destin Commons. You will help every guest enjoy a great in-store experience and help drive the store’s results.

About the role

As a Guest Experience Lead, you make sure every guest (our word for customers) gets a quality in-store experience. You do this by leading or providing technical product education. This education shows the value of our product and brand. It also meets the unique needs of each guest.

You are part of the store leadership team. You drive store performance from the floor through guest experience and team results. You help the team hit daily sales and unit targets.

You also give input into team member performance reviews. You make recommendations on store hiring. And you act as Supervisor on Duty (SOD) when you lead the floor.

Core responsibilities

• Bring the lululemon guest experience framework to life. Lead from the floor to create an exceptional, inclusive guest experience.
• Keep checking the level of guest connection and technical product education. Make sure every guest gets technical product education, and step in to help guests when needed, such as when other team members are unavailable.
• Move dynamically and lead from the floor as Supervisor on Duty. Assess and meet the needs of the business, the team, and guests.
• Carry out preparation activities so the store is ready for guests. Keep the store running smoothly throughout your shift.
• Open and close the store in line with the opening and closing procedures.
• Review and read daily business data and metrics. Track progress toward sales goals and motivate the team to drive results.
• Take part in the store’s hiring process. This includes recruitment, selection and hiring recommendations, onboarding, and training.
• Support team member performance and their learning and development. Give direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Help build a respectful, inclusive team. Form supportive working relationships and create a fun, productive environment.

Job requirements

Eligibility

• You must be legally authorized to work in the country where the store is located.
• You must be able to travel to your assigned store with reliable transportation.

Schedule and availability

• The work schedule can vary based on store needs.
• Shifts are typically mornings, afternoons, evenings, weekends, and holidays.
• During peak periods, special events, or other circumstances, the schedule may include early mornings or late nights and overnights for some team members.

Experience

• One year of retail or customer experience, such as guest resolution or navigating difficult conversations.
• Some experience leading, mentoring, or delegating with others.

Nice to have (not required)

• Education: a high school diploma, GED, or equivalent, or above.
• One year of retail or sales leadership experience. Supervisor or people management is not required. Examples include leading delegated tasks, or mentoring and assisting peers.
• For experiential stores with food or beverage service only: food safety and/or liquor service certification.

What we look for

• Inclusion and diversity: creates and supports an inclusive environment that values and celebrates differences.
• Integrity: behaves in an honest, fair, and ethical way.
• Guest experience: actively creates an inclusive, high-caliber experience and connection for every guest through team members.
• Leadership: wants to lead and inspire others. Motivates, empowers, develops, and directs people as they work.
• Collaboration and teamwork: works well with others to reach common goals. Seeks connections, partnerships, and diverse perspectives.
• Decision making and problem solving: uses logic and reasoning to weigh options and make effective, timely decisions.
• Adaptability and agility: handles uncertainty, shifts priorities in a fast-paced setting, and recovers quickly from setbacks.
• Interactive communication: shares information clearly and understands information shared by others.

Work context

Here is what the work environment is like:

• Work involves moving through the store, with bright lights and loud music.
• Work is done as part of a team, sometimes alone, and sometimes on a computer or other devices.
• Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg).
• For experiential stores with food or beverage service only: work may involve using industrial kitchen equipment and exposure to heat to prepare food or drinks.

Compensation and benefits

Here is the pay for this role:

• Base pay range: $23.75 to $27.33 an hour, subject to the minimum wage in the location.
• Target bonus: $2.00 an hour.
• Total target base pay range: $25.75 to $29.33 an hour.

lululemon’s pay is built on a pay-for-performance philosophy. This rewards strong individual and team performance. The base pay offered is based on market location. It may also vary with job-related knowledge, skills, experience, and internal equity. Employees in this role may also be eligible for our competitive bonus program and equity offerings. Program eligibility requirements apply.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We aim to be the place where inclusive leaders grow, and where everyone can be well. We recognise our teams for their performance and dedication. Our total rewards also support career development, wellbeing, and personal growth, including:

• Extended health and dental benefits, plus mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• A generous employee discount.
• Fitness and yoga classes.
• Parenthood top-up.
• An extensive catalogue of development courses.
• People networks, mentorship programs, and leadership series, to name a few.

Please note: the incentive programs, benefits, and perks have certain eligibility requirements. The Company may change these programs, benefits, and perks in whole or in part at any time, without advance notice.

Frequently asked questions

Where is this job based?

The role is based at the lululemon store at Destin Commons in Destin, Florida, USA.

How much does it pay?

The base pay range is $23.75 to $27.33 an hour, plus a $2.00 an hour target bonus. The total target base pay range is $25.75 to $29.33 an hour, subject to local minimum wage.

What experience do I need?

You need one year of retail or customer experience, plus some experience leading, mentoring, or delegating with others.

What are the working hours?

The schedule varies with store needs. It includes mornings, afternoons, evenings, weekends, and holidays. Peak periods may include early mornings or late nights.

Do I need authorization to work in the US?

Yes. You must be legally authorized to work in the country where the store is located.

Job posted on Apex Global Career. Listing details are provided by the employer and may change — always confirm specifics on the employer’s official careers page before applying.