Client Advisor Job Milan Italy – Categorie Protette Law 68/99 – lululemon Careers

Looking for a respected retail role in Milan as a registered Law 68/99 candidate? This Client Advisor job in Milan under Law 68/99 is a part-time role with lululemon, reserved for individuals who fall within the protected categories under Italian Law No. 68 of 12 March 1999. Annual base pay is €24,972.50 to €28,560.00.

Who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design. We create transformational products and experiences that support people in moving, growing, connecting, and being well.

We owe our success to our innovative product, our emphasis on stores, our commitment to our people, and the incredible connections we make in every community. As a company, we focus on creating positive change to build a healthier, thriving future. This includes creating an equitable, inclusive, and growth-focused environment for our people.

About the role

The Educator role — known publicly in our stores as Client Advisor — is the foundation of our success. Educators are experts in world-class customer service, which we call the guest experience.

In this role, you will engage and connect with our guests. You will share top-quality product education. And you will speak honestly about our community and culture.

Key responsibilities

Guest experience

• Interact with guests to create a great guest experience. Always value the guest’s time.
• Assess each guest’s needs. Provide customised, effective purchase and return solutions and support.
• Provide technical product education. Explain the value and benefit of the product.
• Deliver a smooth, end-to-end guest experience. Carry out accurate, timely transactions and run market-relevant omnichannel programs to company standards. These include buy online and pick up in store, phone sales, and ship-from-store options.
• Move dynamically on the floor. Keep engaging with guests and attend to guest or store needs.
• Receive guest feedback. Partner with store leadership to take the right action and “make it right” for guests.

Working with others

• Help build a respectful, inclusive team. Welcome and celebrate differences so every team member and guest feels supported.
• Build supportive, productive relationships with all team members.
• Collaborate with team members to give the best guest experience and support store operations.

Operations

• Carry out product presentation tasks to company standards. This includes putting items back in place, restocking the floor from inventory, and destocking or relocating items.
• Use in-store technology to support store operations and create positive guest experiences.
• Carry out cleaning tasks as needed during your shift to keep the store’s luxury feel.
• Understand and follow people-safety policies and procedures to keep the workplace safe.
• Carry out work in line with all relevant policies, procedures, and laws or regulations.

Key skills and core values you bring

• Inclusion and diversity: creates and supports an inclusive environment that values and celebrates differences.
• Integrity and honesty: behaves in an honest, fair, and ethical way.
• Guest experience: enjoys working with, connecting with, understanding, and helping guests.
• Personal responsibility: takes responsibility for their actions and is dependable.
• Self-awareness: is aware of how their words or actions may affect others.
• Collaboration and teamwork: works well with others to reach goals and seeks diverse perspectives.
• Enthusiasm: is enthusiastic about their work and looks for ways to make it fun and engaging.

Job requirements

Eligibility

• You must fall within the protected categories under Italian Law No. 68 of 12 March 1999, and be registered accordingly.
• You must be legally authorised to work in the country where the store is located.
• You must be 18 years of age or older.
• You must have proof of the Right to Work and any related local legislative requirements (EMEA only).
• You must be able to travel to your assigned store with your own transport.

Availability

• You should be willing to work a flexible schedule, including evenings, weekends, and holidays.

Other willingness requirements

• Willing to work in an environment with bright lights and loud music.
• Willing to move through a store for most of a shift to help guests and get work done.
• Willing to move boxes weighing up to 30 lbs (13.6 kg).
• Willing to work as part of a team and also complete some work on your own.

Nice to have (not required)

• Education: a high school diploma, GED, or equivalent.

Accommodations

In keeping with our mission, please connect with us at accommodations@lululemon.com if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position, and the nature of your question or request.

Beyond the paycheck (benefits and perks)

At lululemon, we care for and invest in the whole person — body, mind, and spirit. Our total rewards program is designed to support you in achieving your goals and to help you focus on the things you love.

Alongside competitive base pay and a team-based bonus program, we also offer:

• Extended health plans.
• Paid time off.
• Savings plans.
• Generous employee discounts.
• Fitness and yoga classes.
• A parenthood top-up program.
• Personal and professional development programs.

Note: the availability of these benefits and perks may depend on your location and employment type, and may have certain eligibility requirements. The Company may change these benefits and perks in whole or in part at any time, without advance notice.

Job snapshot

• Role: Client Advisor (also known as Educator)
• Special eligibility: Solely open to candidates under Italian Law No. 68/99 (categorie protette)
• Employer: lululemon
• Business unit: Store
• Location: Milan, Italy
• Job type: Part-time
• Annual base pay: €24,972.50 – €28,560.00
• Availability: Flexible schedule including evenings, weekends, and holidays

Frequently asked questions

Who can apply for this Client Advisor role?

This role is solely open to individuals who fall within the protected categories under Italian Law No. 68 of 12 March 1999. You must be registered with the relevant Italian provincial employment service (collocamento mirato) to be eligible.

What does Law 68/99 mean?

Italian Law No. 68 of 12 March 1999 promotes the employment of people with disabilities and other protected categories. Employers reserve a portion of their workforce for candidates registered under this law. Roles flagged for these protected categories are open only to registered applicants.

Where is this job based?

The role is based at a lululemon store in Milan, Italy.

What does a Client Advisor (Educator) do?

A Client Advisor — internally called an Educator — delivers world-class customer service in lululemon stores. You will connect with guests, share technical product education, and support store operations.

How much does it pay?

The annual base pay range is €24,972.50 to €28,560.00. The role is also eligible for a team-based bonus program.

Job posted on Apex Global Career. Listing details are provided by the employer and may change — always confirm specifics on the employer’s official careers page before applying.