CAMHS Senior Administrator NHS AfC: Band 4

Job overview

The GP Youth Clinic focuses on early intervention, prevention, and improving access to mental health support for young people in Lewisham. This CAMHS Senior Administrator NHS Band 4 job offers an opportunity to support the daily delivery of the service while working within a community mental health setting.

The Senior Administrator will coordinate appointments, manage confidential patient records, and communicate with young people, families, and professionals across different services. The position goes beyond traditional administrative duties and includes supporting triage meetings, multidisciplinary working, service development, data collection, analysis, and report writing.

The role is suited to a proactive and organised individual with an interest in young people’s community mental health. Building effective relationships with community partners and stakeholders will also be important in strengthening local support networks.

The successful candidate will demonstrate excellent organisational and communication skills, strong attention to detail, and the ability to manage competing priorities. Confidence in handling data and producing reports is essential, alongside a collaborative approach and an interest in supporting diverse communities.

This position provides valuable experience within a CAMHS-related setting and offers opportunities to develop skills relevant to an Assistant Psychologist career.

Main duties of the job

The post holder will work closely with clinicians delivering evidence-based psychological therapies within a CAMHS setting. Working as part of a multidisciplinary team, the Senior Administrator will support referral triage and screening while contributing to monthly service reports.

Key duties include registering referrals, maintaining databases to monitor patient progress, ensuring records remain accurate and up to date, and being available during clinic hours.

The role also involves managing GP appointments, coordinating referral lists, and preparing cases for triage meetings. Outcomes from triage and multidisciplinary team discussions must be accurately recorded on clinical systems, including EMIS and ePJS, indicating whether referrals have been accepted or declined.

The successful candidate will support onward referrals by liaising with relevant services, completing follow-up actions on EMIS, and ensuring documentation is properly recorded and stored across relevant systems.

This role requires strong organisational skills, attention to detail, and the ability to work collaboratively within a busy community mental health environment.

Overall, the position provides an opportunity to gain experience in community mental health, develop an understanding of clinical pathways, and support a multidisciplinary team focused on improving outcomes for young people.

Job Details

• Grade: NHS AfC Band 4
• Contract: Fixed-term contract for 12 months
• Hours: Part-time, 30 hours per week
• Working Hours: 11:00 AM to 7:00 PM, Monday to Thursday
• Job Reference: 334-NCL-7583521-MU
• Employer: South London and Maudsley NHS Foundation Trust
• Employer Type: NHS
• Site: Kaleidoscope
• Location: London
• Salary: £34,186 – £37,389 pro rata per annum, inclusive of HCAS

Key responsibilities

• Assist with signposting and the preparation of relevant clinical applications and referrals to internal and external services.
• Support the preparation and dissemination of mental health resources and participate in group interventions where appropriate.
• Work collaboratively with team members and other healthcare professionals to support quality patient care.
• Assist with clinically related administration, audits, statistical data collection, audit and research projects, teaching, and project work.
• Support the development and implementation of research projects.
• Attend and participate in clinical and multidisciplinary team meetings.
• Support engagement with young people and their families by collecting and analysing feedback for service improvement.
• Assist the leadership team and practitioners with project development to identify and engage young people and families.
• Schedule and confirm patient appointments using the Egoton Medical Information System (EMIS) and Electronic Patient Journey System (ePJS).
• Maintain accurate and up-to-date patient records while ensuring confidentiality and information security.
• Process patient intake documentation and ensure all information is complete and accurate.
• Manage telephone calls, emails, and other correspondence, directing them to the appropriate staff members.
• Maintain an effective referral process.
• Promote positive community relationships and support the reputation of the hub.
• Collate referral data and provide accurate monthly monitoring reports to stakeholders.
• Act as a point of contact for queries from young people and support effective resolution.

Qualifications

Essential criteria

• NVQ Level 3 in Business Administration or equivalent administrative or secretarial experience.
• GCSEs or equivalent qualifications in:
  • English Language, Grade A–C.
  • Mathematics, Grade A–C.

Desirable criteria

• RSA Level 3 Secretarial qualification or an equivalent qualification.

Knowledge, skills and understanding

Essential criteria

• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Ability to plan, prioritise, and manage multiple tasks.
• Effective time management skills.
• Ability to work independently using own initiative.
• Ability to work effectively as part of a team.
• Proficiency in Microsoft Office 365, including Outlook, Word, Excel, Teams, Planner, OneNote, and PowerPoint.
• Awareness of data protection and confidentiality requirements.
• Understanding of racial awareness and diversity.

Desirable criteria

• Ability to organise events.
• Knowledge of NHS in-house systems and databases.

Experience

Essential criteria

• Experience in a responsible administrative or secretarial role.
• Proven experience using office systems and procedures.
• Experience taking minutes during meetings.
• Experience composing professional correspondence.

Desirable criteria

• Experience working within the NHS, preferably in a child-friendly, mental health, hospital, or community clinic environment.

Benefits of working with SLaM

South London and Maudsley NHS Foundation Trust is committed to helping staff make the most of their benefits while recognising the importance of a healthy work-life balance.

Staff have access to a comprehensive benefits package designed to support employees and their families.

Benefits include:

• Pay, pensions, and leave: A comprehensive package dependent on the role and length of service.
• Work-life balance: Flexible working arrangements, including part-time work and job sharing.
• Career development: Opportunities for career progression through leadership, mentoring, coaching, positive people management, collective leadership, and other talent development programmes.

Equality, diversity and inclusion

The Trust is committed to delivering services that embrace diversity and promote equality of opportunity. As a Disability Confident Employer, applications are welcomed from all sections of the community and from people with all protected characteristics.

Reasonable adjustments are provided for candidates with disabilities. The Trust is committed to treating people fairly and with compassion, respect, and dignity while promoting equality and human rights.

This commitment includes:

• Tackling inequality and eliminating discrimination and harassment.
• Promoting equality of opportunity and fostering positive relationships through everyday practice.
• Ensuring services and staff understand and support the Trust’s commitment to equality.
• Treating people who use services, carers, and staff with compassion, respect, and dignity.

Important application information

• All applications for this position must be submitted online.
• Applicants should read and understand the Job Description and Person Specification attached to the role.
• The Statement in Support should clearly address the specified requirements, as applications will be assessed against these criteria.
• The listed closing date is a guide only. The vacancy may close early if a sufficient number of applications are received.
• Applicants are encouraged to submit their applications as early as possible.
• By submitting an application, candidates agree to their application being transferred to a third-party e-recruitment system. Subsequent application information will be generated through apps.trac.jobs.
• Applicants who have not received a response within three weeks of the closing date should consider their application unsuccessful.
• Priority consideration may be given to at-risk NHS employees.
• Successful candidates appointed to the Trust authorise South London and Maudsley NHS Foundation Trust to confirm previous NHS service through an Inter Authority Transfer (IAT) process.
• The Trust operates as a smoke-free organisation.

Diversity commitment

SLaM is a Stonewall Diversity Champion. Stonewall is Europe’s largest Lesbian, Gay, Bi and Trans (LGBT) rights charity.

Vacancy notice

The Trust reserves the right to close this vacancy early if sufficient applications are received for the role.