B2B Client Support Specialist Job (Non-US) – Clipboard Health

Looking to break into a fully remote customer support career? This remote B2B Client Support Specialist job with Clipboard Health is a full-time, non-US role. You will help healthcare workplaces deliver better care, working from anywhere in the world.

About the role

Working with Workplace customers (B2B) means being at the front line. You help healthcare facilities deliver better care. The Workplace team is unified by one common goal: to represent our obsession with the customer experience through thoughtful action.

Clipboard is looking for highly motivated, customer-focused people to join our team as B2B Client Support Specialists (Workplace Support Agents).

This role is open to candidates of all experience levels. What matters most is your ability to handle business customers professionally. You also need to solve problems effectively. No specific degree is required.

Success factors

Customer-centric mindset

You genuinely care about helping customers. You take ownership of their problems.

Strong communication skills

Clear, professional English (both spoken and written) is critical for success in this role.

Proactive problem-solving

You do not just follow scripts. You think critically and find long-term solutions for customers.

High accountability

We value people who hold themselves to high standards. You consistently deliver results.

Responsibilities

• Engage with our Workplace customers over both voice and email.
• Deliver fast, accurate, and empathetic support to workplace customers across voice and email. Resolve shift, payment, and platform-related issues in real time.
• Use tools like Zendesk and the Clipboard portal to investigate cases. Update form fields, log clear internal notes, and keep accurate documentation.
• Apply sound judgement and critical thinking to troubleshoot issues. Follow or adapt workflows. Escalate only when necessary.
• Develop deep expertise in our products and processes. Spot recurring issues or process gaps. Help improve both customer experiences and internal operations.
• Work cross-functionally with teams such as Billing, Account Management, and Worker Operations. Gather the information needed to resolve customer issues effectively.
• Uphold our values in every interaction. These include “unreasonably fast”, “ownership”, and “uncomfortably high standards”.

Why join Clipboard?

• 100% remote, always. Work from anywhere in the world.
• Fast-paced startup environment. Join a company that values curiosity, independence, and growth.
• A hiring process that rewards skills, not just experience. Every applicant gets a fair shot. Our selection is based on real-world problem-solving ability, not just credentials.
• Real impact. You can make a significant difference for our workplace customers.

Hiring process

1. Application.
2. Case study.
3. Interview with the hiring manager.
4. Executive interview.
5. Offer.

Compensation

The compensation range for this role is $12,000 to $35,000 a year. Each offer within this range is based on several factors. These include relevant education, qualifications, certifications, experience, and geographic location.

Job snapshot

• Role: Client Support Specialist (Workplaces — B2B)
• Employer: Clipboard Health
• Location: Remote (Non-US)
• Location type: Remote
• Employment type: Full-time
• Compensation: $12K – $35K a year
• Experience required: All levels welcome — no specific degree required

Frequently asked questions

Is this job remote?

Yes. This is a 100% remote role. You can work from anywhere outside the United States.

Do I need a degree or specific experience?

No. No specific degree is required. The role is open to candidates of all experience levels. What matters most is your ability to handle business customers professionally and solve problems effectively.

How much does it pay?

The compensation range is $12,000 to $35,000 a year. The exact offer depends on relevant education, qualifications, certifications, experience, and geographic location.

What does the role involve?

You will support Clipboard Health’s healthcare workplace customers (B2B) over voice and email. You will resolve shift, payment, and platform issues in real time. You will use Zendesk and partner with internal teams when needed.

What does the hiring process look like?

There are five stages. These are application, case study, an interview with the hiring manager, an executive interview, and the offer.

Job posted on Apex Global Career. Listing details are provided by the employer and may change — always confirm specifics on the employer’s official careers page before applying.