Tooling Program Manager. AI & Automation Remote job at Clipboard Health

Want to own an AI and automation roadmap at a fast-moving startup? This remote Tooling Program Manager job with Clipboard Health is a senior, full-time, non-US role. You will lead our internal automation and AI tooling portfolio across Operations.

About the role

The Technical Operations team is hiring a Tooling Program Manager. You will own and scale our internal automation and AI tooling portfolio.

This is a senior individual contributor role with program-level ownership. You will define the roadmap. You will drive delivery across many concurrent initiatives. And you will partner directly with Operations leadership to hit agent efficiency targets.

Path to people management

This role offers a path toward people management within 6 to 12 months, based on performance. To progress along this path, you will need to:

• Show strong delivery velocity.
• Take end-to-end ownership of the roadmap.
• Develop junior team members and hold them accountable.

What you will do

• Define and own the quarterly roadmap for AI and automation tooling. Anchor it to clear efficiency outcomes.
• Translate ambiguous operational problems into scalable, systems-level solutions.
• Drive end-to-end delivery across discovery, scoping, build, and launch. Keep multiple complex initiatives on track.
• Set and uphold a high execution bar. Dive into the details, spot issues early, and drive continuous improvement.
• Navigate cross-functional dynamics across Ops, Engineering, and Product. Spot friction early and resolve it directly.

What we are looking for

Technical portfolio thinking

You break down complex business problems and design systems-level solutions from first principles. You think in workflows, dependencies, and trade-offs. You do not just think in features.

Execution discipline

You have a clear model for excellent project execution. This covers discovery through delivery. You know when to stay high-level and when to go deep. You catch issues before they become blockers.

Stakeholder influence

You communicate directly and effectively across functions. You spot misalignment early. You resolve cross-functional challenges without unnecessary escalation.

Leadership trajectory

You are motivated to grow into a people management role. You have mentored or supported others. You care about raising the bar for the team, not just delivering your own work.

Nice to have

• Experience building or scaling internal tooling in high-growth environments.
• Familiarity with AI-driven automation and its practical use in operational workflows.
• A background in Operations, Support, or CX, with a deep understanding of user needs and pain points.

Hiring process

1. Application.
2. Case study.
3. Case interview with one of our team members.
4. Interview with our Head of Core Services.
5. Interview with our Head of Operations.
6. Final culture interview with one of our Executive Leaders.

Job snapshot

• Role: Tooling Program Manager (AI & Automation)
• Employer: Clipboard Health
• Location: Remote (Non-US)
• Location type: Remote
• Employment type: Full-time
• Level: Senior IC with a path to people management (6 to 12 months)

Frequently asked questions

Is this job remote?

Yes. This is a fully remote role. Clipboard Health is hiring from outside the United States only.

Does this role include people management?

It starts as a senior individual contributor role with program-level ownership. There is a path toward people management within 6 to 12 months, based on performance.

What will I actually own?

You will define and own the quarterly roadmap for AI and automation tooling. You will drive delivery across multiple concurrent initiatives. You will also partner with Operations leadership to hit agent efficiency targets.

What background is preferred?

Helpful but not required: experience building or scaling internal tooling in high-growth settings, familiarity with AI-driven automation, and a background in Operations, Support, or CX.

What does the hiring process look like?

There are six stages. These are application, case study, and a case interview. After that comes an interview with the Head of Core Services. Next is an interview with the Head of Operations. The last stage is a final culture interview with an Executive Leader.

Job posted on Apex Global Career. Listing details are provided by the employer and may change — always confirm specifics on the employer’s official careers page before applying.