Billing Analyst Job in Crawley England at UK Power Networks

Job Summary

Billing Analyst job in Crawley is open at UK Power Networks for a detail-focused person who enjoys working with numbers, billing data, and complex financial information.

This 12-month fixed-term role sits within the Finance directorate and reports to the Billing and Agreements Manager. The successful candidate will help manage the daily billing activities that support a major part of UK Power Networks’ annual income. The role also involves handling billing queries, analysing data, supporting payment allocation, and helping maintain accurate records across billing systems.

Job Description

UK Power Networks is looking for a Billing Analyst to join its Crawley office. This role is suited to someone with strong numeracy, good attention to detail, and the confidence to work with large sets of data.

The Billing Analyst will support invoice preparation, payment allocation, outstanding balance management, standing data updates, and billing queries. The role also involves working across two billing engines during the Market-wide Half-Hourly Settlement transition.

The successful candidate will deal with internal teams, senior management, electricity suppliers, and Independent Distribution Network Operators. Clear communication, accuracy, and a steady approach to problem-solving are important for this role.

Key Responsibilities

• Prepare, raise, and issue invoices to electricity suppliers and Independent Distribution Network Operators
• Make sure invoice data and supporting information are accurate and complete
• Allocate bank payments promptly and correctly
• Identify invoices being paid and allocate cross-company payments
• Chase outstanding balances
• Apply and manage penalties for non-payment where required
• Maintain and update standing data with strong attention to detail
• Keep billing data aligned with industry systems
• Analyse large datasets to support billing queries
• Help resolve disputes and investigate data issues
• Work across two billing engines during the Market-wide Half-Hourly Settlement transition
• Support accuracy and consistency in a dual-system environment
• Assess and resolve standing-data queries linked to MHHS
• Manage billing-related relationships with 220 electricity suppliers and IDNOs
• Act as a main contact for billing matters
• Work with senior management by providing useful information and insight
• Collaborate with Pricing and Contract Management teams
• Support accurate account set-up
• Take part in system testing for industry-led change and user-driven improvements
• Work with system vendors and developers to identify and resolve system issues
• Support system improvements and required enhancements

Required Skills and Qualifications

Applicants should have:

• Five GCSEs, grades A–C or 9–4, or equivalent
• English and Mathematics included in the GCSE requirement
• Strong numeracy skills
• Excellent attention to detail
• Ability to work accurately with large datasets
• Clear written communication skills
• Clear verbal communication skills
• Confidence presenting information to partners and stakeholders

Experience in a commercial or financial environment is an advantage, but it is not essential.

Candidate Profile

This role is a good fit for someone who can work carefully with numbers and keep information accurate.

The ideal candidate should be able to:

• Work confidently with complex data
• Communicate clearly with external stakeholders
• Communicate well with internal leadership
• Stay organised when dealing with billing queries
• Apply accuracy and care to system testing
• Work in line with regulatory expectations
• Manage tasks efficiently and correctly

Salary and Benefits

UK Power Networks offers the following salary and benefits:

• £30,816.00 annual salary
• 7.5% bonus
• 25 days annual leave plus bank holidays
• 18 days full pay reservist leave
• 22 days unpaid reservist leave
• Personal Pension Plan
• Personal pension contribution rates of 4% or 5%
• UK Power Networks contribution of 8% or 10%
• Tenancy Loan Deposit Scheme
• Season Ticket Loan
• Cycle to Work Scheme
• Home & Tech Scheme
• Green Car Leasing Scheme
• Occupational Health support
• Switched On discount scheme with savings on hundreds of retailers’ products
• Discounted gym membership
• Employee Assistance Programme

Vacancy Number

82473

Health and Safety Responsibilities

Managers and supervisors have legal and company responsibilities for the health and safety of their employees, people under their control, and others who may be affected by the work carried out. This includes members of the public, visitors, and employees from other organisations.

They are responsible for briefing individuals who work for them and making sure they understand how to work safely and protect the environment.

Employees must understand the health and safety risks linked to their work and apply the right controls to manage those risks. Where work activities may affect the environment or involve legal requirements, employees must understand those impacts and follow the required controls.

If in doubt, employees should ask for guidance.

Equal Opportunity Statement

UK Power Networks is committed to equal employment opportunity. The company is proud to be an equal opportunity workplace and considers applicants fairly, regardless of background, identity, disability, veteran status, or other protected characteristics.

How to Apply

Interested applicants can apply for the Billing Analyst role by using the apply link below or at UK Power Networks in Crawley.

For questions about the vacancy or application, candidates should contact careers@ukpowernetworks.co.uk and quote the vacancy reference number.

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