Deputy Manager – Accounts Payable at WNS (Holdings) Limited

Job Description

The role is responsible for the sectional management of clients’ Accounts Payable (AP) function, with full accountability for overseeing operational and financial activities in line with defined timeframes and Service Level Agreement (SLA) targets. The position ensures stability, control, and accuracy across AP operations. Following the stabilization of business processes and the implementation of transformation initiatives, the role may progressively shift from overseeing transactional processing to driving a culture of continuous improvement and strengthening collaboration across support functions to further enhance operational performance.

Key Responsibilities

• Oversee all sectional activities with a focus on operational control, quality standards, and turnaround times

• Manage the processing of weekly and monthly payment runs

• Coordinate human resources–related matters and foster a positive, productive work environment

• Review, validate, and ensure the integrity of reports, providing accurate and reliable information to support decision-making

• Obtain, analyze, and interpret operational and financial information

• Scrutinize, distribute, and manage relevant documentation

• Initiate and oversee necessary adjustments and corrections

• Lead, coach, and support Associates to achieve performance objectives

• Evaluate development progress and provide structured feedback

• Continuously review business processes and recommend improvements

• Ensure full compliance with company policies, procedures, and reporting requirements

• Manage and resolve customer-related queries in a timely and professional manner

• Oversee vendor reconciliation activities to ensure accuracy and timeliness

Qualifications

• Matric / Grade 12

• Post-matric qualification in Accounting or Finance (preferred)

Additional Information

Essential Experience and Skills

• 2–3 years of proven experience in Finance or Accounting, with strong Accounts Payable exposure

• Minimum of 2 years’ management experience

• Advanced proficiency in MS Office, particularly Excel

• Experience with financial systems (advantageous)

• Demonstrated capability in leading, coaching, and supervising teams

• Strong customer focus and service orientation

• Experience within a BPO environment (advantageous)

• Effective written and verbal communication skills

• Ability to manage workloads and perform under pressure

• Strong numerical, analytical, and problem-solving skills

• Proven ability to build strong working relationships with suppliers and customers

• Proactive approach with the ability to take initiative to deliver results

• A continuous improvement mindset with a focus on operational excellence