Sales Operations Support at Palmpay Limited

Position Overview

The Sales Operations Support role delivers structured operational, analytical, and system-level support to Fintech sales teams. This position plays a key role in maintaining accurate sales reporting, facilitating efficient agent onboarding, and ensuring seamless coordination across sales-related functions.

Key Responsibilities

• Manage and maintain sales and agent records across CRM systems and fintech platforms to ensure data integrity.

• Produce daily and monthly reports covering sales performance, transaction volumes, and operational metrics.

• Support agent onboarding by coordinating required documentation and overseeing KYC verification processes.

• Monitor sales KPIs, transaction patterns, and agent performance indicators to support performance tracking.

• Collaborate closely with Product, Operations, Risk, and Finance teams to align sales activities with business objectives.

• Assist with sales incentive tracking and reconciliation to ensure accurate and timely payouts.

Key Performance Indicators (KPIs)

• Accuracy and reliability of sales and transaction data

• Timely delivery of sales and performance reports

• Agent onboarding turnaround time

Qualifications & Skills

• Bachelor’s degree in Business, Statistics, or a related discipline

• 1–3 years of experience in sales operations or fintech support roles

• Strong proficiency in Microsoft Excel; experience with CRM systems or dashboards is an added advantage

• Exceptional attention to detail with a strong emphasis on data accuracy