Part-Time Educator | ION ORCHARD at Lululemon

Job Description

The Educator role is foundational to the success of lululemon. Educators are responsible for delivering world-class guest experiences in our retail stores by engaging authentically with guests, providing high-quality product education, and representing our community and culture. This role focuses on building meaningful connections, supporting guests’ needs, and contributing to a collaborative, inclusive store environment.

---

Core Responsibilities

Guest (Customer) Experience

• Engage with guests to deliver exceptional experiences that respect and value their time

• Assess guest needs to provide personalized purchasing and return solutions

• Deliver technical product education by clearly articulating product features, benefits, and value

• Ensure a seamless end-to-end guest journey through accurate transactions and execution of omnichannel programs in line with company standards

• Provide dynamic floor coverage to engage multiple guests and support store needs

• Capture guest feedback and partner with store leadership to take appropriate action and resolve concerns

• Inform guests about local community programs and participate in planning and executing community initiatives (e.g., local run clubs, International Day of Yoga)

Working with Others

• Contribute to a respectful, inclusive team environment that values and celebrates differences

• Build supportive and productive relationships with all team members

• Collaborate with colleagues to ensure optimal guest experiences and effective store operations

Operations

• Perform product presentation tasks in accordance with company standards, including restocking, organizing, relocating, and de-stocking merchandise

• Utilize in-store technology to support operations and enhance guest experiences

• Maintain the luxury environment of the store by completing cleaning tasks as required

• Follow people safety policies and procedures to ensure a safe work environment

• Perform all duties in compliance with applicable policies, procedures, and legal or regulatory requirements

---

What We Look For

• Inclusion & Diversity: Fosters an inclusive environment that values and celebrates differences

• Integrity & Honesty: Acts ethically, fairly, and responsibly

• Guest Experience: Enjoys connecting with and supporting guests

• Personal Responsibility: Demonstrates accountability and dependability

• Self-Awareness: Understands how actions and communication impact others

• Collaboration & Teamwork: Works effectively with others and values diverse perspectives

• Enthusiasm: Brings energy and a positive attitude to work

---

Job Requirements

Eligibility

• Legally eligible to work in the jurisdiction of the assigned store

Availability

• Willingness to work a flexible schedule

Other Willingness Requirements

• Ability to move throughout the store for the majority of the shift

• Willingness to work collaboratively as part of a team while also completing tasks independently

---

Job Assets (Preferred, Not Required)

• Education: High School or Secondary School diploma or equivalent

---

Additional Information

Candidates who progress to the interview stage will be contacted by a Manager or a member of the People & Culture team. Applicants or employees who require reasonable accommodation to perform the essential duties of the role are encouraged to discuss this with the Manager or People & Culture representative during the interview process.

---

Beyond the Paycheck (Benefits & Perks)

At lululemon, we invest in the whole person—body, mind, and spirit. Our total rewards program includes competitive base pay, a team-based bonus program, paid time off, generous employee discounts, fitness and yoga classes, parenthood top-up programs, and opportunities for personal and professional development.