IT Support Technician II at TTUHSC

About the Job

Introduction

Recognized nationally as a Great College to Work For, Texas Tech University Health Sciences Center (TTUHSC) offers more than employment—it offers a meaningful career. Team members benefit from a comprehensive benefits package that includes paid leave, retirement plans, wellness programs, health insurance, and more. TTUHSC provides a positive, supportive environment where individuals are encouraged to grow, develop, and contribute as we work together to shape the future of health care.

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About TTUHSC

Texas Tech University Health Sciences Center advances lives through education, outstanding patient care, and innovative research. TTUHSC graduates more health care professionals than any other health-related institution in Texas, accounting for 24.2% of all health-related degrees and certificates awarded statewide. Through comprehensive clinical services reaching more than 10 million individuals across 121 counties, TTUHSC remains committed to improving health outcomes throughout Texas and beyond.

At TTUHSC, world-class education is paired with compassionate patient care. Our people are central to our success, and we foster an inclusive, values-driven culture that empowers individuals to perform at their best. Joining TTUHSC means becoming part of a collaborative community that prioritizes excellence, respect, and personal growth.

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Position Description

The IT Support Technician II provides technical support and assistance to departments, faculty, staff, and students, primarily related to basic hardware and selected software support and maintenance. This role also includes specialization in department- or unit-specific hardware and software systems.

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Major / Essential Functions

Under close supervision from management and/or project leads, the IT Support Technician II will:

• Provide technical support and assistance to departments, faculty, staff, and students for basic hardware and selected software maintenance

• Collaborate with departmental and school-based IT staff to meet technology needs in accordance with IT operational policies and procedures

• Participate in training related to fundamental hardware and software support

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Required Qualifications

• Bachelor’s degree with coursework in computer science, MIS, IT, or a related field, plus one (1) year of related full-time paid experience; or

• A combination of related education and/or experience totaling five (5) years

Applicants selected for this position will be subject to a criminal background check following a conditional offer of employment and prior to final employment confirmation.

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Preferred Qualifications

• Experience supporting multiple operating systems, including Microsoft Windows and Apple Macintosh

• Recognized certification in PC support (preferred: CompTIA A+ and Microsoft certifications)

• Advanced experience working within network domain environments

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Required Attachments

• Cover Letter

• Resume / Curriculum Vitae

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Benefits

TTUHSC is dedicated to supporting the overall well-being of its team members through comprehensive benefits and programs, including:

• Health plans and supplemental coverage options, with individual health insurance provided at no cost for full-time employees

• Paid time off, including holidays, vacation, sick leave, and additional leave options

• Retirement plans

• Wellness programs

• Certified Mother-Friendly Workplace designation

TTUHSC also invests in long-term professional success by offering lifelong learning opportunities, recognition programs, and health-focused initiatives. Additional benefits include discounted memberships at local gyms and golf courses, access to advanced technology and facilities, and discounts on travel, entertainment, and technology.

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Position Details

• Job Type: Full-Time

• Pay Basis: Hourly

• Pay Grade Minimum: 16.89

• Pay Grade Maximum: 23.88

Pay Statement:
Compensation is determined based on the selected candidate’s qualifications, departmental budget guidelines, and the institutional pay plan. Additional details are available on the TTUHSC institutional pay plan website.

• Grant Funded: No

• Travel Required: Up to 25%

• Shift: Day

• Research Laboratory Role: No

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Military Occupational Codes

• Air Force Specialty Code: 3D1X1, 3D1X2

• Army MOS Code: 25B, 255A

• Marine MOS Code: 0651, 6694

• Navy Enlisted Classification Code: CTT, IT

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Equal Employment Opportunity Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

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Jeanne Clery Act Notice

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires institutions participating in federal financial aid programs to disclose campus security and crime statistics annually. TTUHSC publishes its Annual Security Report by October 1 each year. The report is available on the TTUHSC Clery Act website.

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Benefits Identified in Job Posting:

• Medical insurance