Store Manager | Stockholm NK at Lululemon

Job Summary

Store Managers are accountable for all aspects of retail store operations, ensuring that every area of the store is engaged, performing effectively, and delivering a world-class guest experience. Store Managers develop team capabilities to execute strategy and achieve key business results. This role holds responsibility for talent acquisition strategy, as well as the ongoing development and growth of team members within the store community.

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Key Responsibilities of the Job

Leadership and People Management

• Foster a respectful and inclusive team culture by welcoming and celebrating differences, ensuring a supportive and engaging environment for both team members and guests.

• Establish and communicate a clear store vision aligned with key metrics and strategic initiatives.

• Build and sustain a strong, diverse team with varied backgrounds, experiences, and skill sets to support effective store operations.

• Manage the store hiring process, including recruitment, selection, and onboarding, with a continued focus on IDEA (inclusion, diversity, equity, and action) and organizational priorities.

• Support continuous learning and development for all team members through consistent and equitable feedback, coaching, mentoring, career guidance, and performance management.

• Conduct career discussions to reinforce how roles within lululemon contribute to long-term career and personal growth.

• Provide recognition, identify development gaps, and maintain performance documentation to support individual and team advancement.

• Plan and prepare team schedules based on labor requirements, employee availability, and budget considerations.

• Address employee relations matters, partnering with the People and Culture (P&C) team as appropriate.

Working with Others

• Establish and maintain supportive, productive relationships with team members, with a focus on both personal and professional development.

• Collaborate with in-store teams to ensure efficient operations and a guest experience that respects and values guests’ time.

Guest Experience

• Lead by example and coach team members to deliver exceptional guest experiences, including needs assessment, technical product education, and support of in-store and omnichannel transactions (e.g., buy online, pick up in store; phone sales; ship-from-store).

• Remain actively present on the sales floor to assess and respond to the needs of the business, team, and guests.

• Address emerging issues, including guest escalations and urgent requests, in a timely and professional manner.

Operations

• Manage overall store profit and loss (P&L) in alignment with established sales, budget, and financial objectives.

• Lead quarterly and annual store planning related to strategy, budgeting, labor, recruitment, and training and development.

• Plan floor coverage and make operational decisions to maintain efficiency and effectiveness across store activities.

• Ensure adherence to people safety policies and procedures to maintain a safe working environment.

• Perform all duties in compliance with applicable policies, procedures, and legal or regulatory requirements.

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Budget Responsibility

• Accountability for controllable budgets, labor hours, and annual sales plan targets.

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People Management

• Direct leadership responsibility for all store employees, with the ability to delegate certain management responsibilities as appropriate.

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Key Skills & Core Values You Bring

• Inclusion & Diversity: Actively creates and supports an inclusive environment that values differences.

• Integrity & Honesty: Demonstrates ethical, fair, and honest behavior.

• Leadership: Leads, influences, and inspires others; motivates, empowers, develops, and directs teams.

• Decision Making: Applies logic and sound judgment to make effective and timely decisions.

• Adaptability / Agility: Effectively manages ambiguity and adjusts priorities in a fast-paced environment.

• Team Building: Develops high-performing teams by encouraging diverse perspectives and unique contributions.

• Strategic Thinking: Aligns strategies with organizational vision and values, considering broader business impact.

• Resilience: Demonstrates persistence and the ability to recover quickly from setbacks.

• Change Management Leadership: Guides teams through change and periods of uncertainty.

• Business Acumen: Quickly interprets and acts on business information, including P&L statements, budgets, sales forecasts, and retail strategies.

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Job Requirements

Eligibility

• Legal authorization to work in the country where the store is located.

• Minimum age of 18 years.

• Proof of right to work and compliance with applicable local legislative requirements (EMEA only).

• Ability to travel to the assigned store using personal transportation.

Availability

• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Other Willingness Requirements

• Ability to work collaboratively as part of a team, as well as independently when required.

• Willingness to work in environments with bright lighting and loud music.

• Ability to move throughout the store for most of a shift to support guests and complete tasks.

• Willingness to lift and move boxes weighing up to 30 lbs (13.6 kg).

Experience

• Minimum of one (1) year of people management experience.

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Job Assets (Preferred, Not Required)

• Education: High school diploma, GED, or equivalent.

• Education: Bachelor’s degree or equivalent.

• Experience: Two (2) years of retail or sales management experience.

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Accommodation Notice

In alignment with our mission, candidates are encouraged to contact accommodations@lululemon.com with questions regarding how their unique abilities may align with the requirements of this role, with or without reasonable accommodation. Please include the position title, location, and details of the inquiry in the correspondence.

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Beyond the Paycheck (Benefits & Perks)

At lululemon, we invest in the whole person—body, mind, and spirit. Our total rewards program is designed to support professional success and personal well-being. In addition to competitive base pay and a team-based bonus program, offerings may include extended health plans, paid time off, savings plans, generous employee discounts, fitness and yoga classes, parenthood top-up programs, and personal and professional development opportunities.

Note: Availability of benefits and perks may vary by location and employment type and may be subject to eligibility requirements. The Company reserves the right to modify these offerings, in whole or in part, at any time without prior notice.