Sales Trainer Fintech at Palmpay Limited

Role Summary

The Sales Trainer is accountable for the development and delivery of structured, fintech-oriented sales and product training programs. This role is designed to strengthen the performance and effectiveness of agents, dealers, and sales teams through targeted learning interventions.

Key Responsibilities

• Design and deliver training programs covering fintech products, agent acquisition strategies, and transaction growth initiatives.

• Facilitate onboarding and refresher training sessions for sales teams and agent networks.

• Provide training on KYC, AML, fraud prevention, and applicable regulatory standards.

• Create and maintain training materials, job aids, and digital learning resources.

• Evaluate training outcomes by assessing effectiveness and post-training performance impact.

• Support field coaching activities, including ride-along and on-the-job training sessions.

Key Performance Indicators (KPIs)

• Training completion and certification achievement rates

• Transaction growth following training interventions

• Training feedback scores and overall effectiveness ratings

Qualifications & Skills

• Bachelor’s degree in Business or a related discipline

• 2–4 years of experience in sales training within fintech, telecommunications, or banking environments

• Strong facilitation, communication, and presentation capabilities

• Solid understanding of digital financial services and agent-based distribution networks