Assistant Manager, Operations | Perth (38hr/wk)

Assistant Manager, Operations  Job Description

We are seeking a highly organized and results-driven Assistant Manager, Operations to join our store leadership team. Reporting to the Store Manager, this role plays a critical part in ensuring the store runs efficiently, profitably, and in alignment with company standards. The Assistant Manager, Operations oversees key business enablers—including financial performance, scheduling, inventory operations, vendor relationships, technology, and facilities—while also supporting team leadership and delivering an exceptional guest experience.

This role is ideal for a hands-on leader who excels in operational planning, team coordination, and maintaining a high-performance retail environment.

Core Responsibilities of the Job 

1. Implement the Store Manager’s Operations strategy and vision for the store and cascade to team members using your independent judgment.
2. Plan, prepare, and manage team member schedules, taking into account labor requirements, availability, safety requirements, inventory deliveries, and budget considerations to maintain efficiency and effectiveness of operations.
3. Manage the budget and analyze other business data and metrics (e.g., P&L statement, expenses) to inform planning processes (e.g., quarterly business review and sales planning) and drive results.
4. Monitor progress against financial goals (e.g., daily, weekly, monthly, quarterly) to evaluate sales and collect information to support with strategy, including – for outlet stores – to inform pricing targets.
5. Sustain operational excellence by ensuring inventory accuracy and verifying labor is scheduled to efficiently execute product operations.
6. Oversee and monitor execution of market-relevant omnichannel programs (e.g., buy online/pickup in store and ship from store options) according to company standards.
7. Execute company-level operations-focused directives, projects, and initiatives.
8. Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
9. Perform people-related actions to update team member personnel information, including completing payroll, approving time off requests, approving shift swaps, and executing job changes/transfers accurately and within required timeframes.
10. Lead from and move dynamically on the floor to assess and fulfill the needs of the business, team, and guests
11. Inform other store leaders of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.
12. Actively monitor product levels and organize accurate, efficient inventory receiving and processing to sustain operational excellence.

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• Full-time position, 38 hours per week
• The work schedule is based on a roster and can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• In addition, the schedule may require early mornings or late nights/overnights, attendance at evening inventory shifts will be necessary

Experience

• 1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, equivalent, or above
• Experience:
  • 1 year retail or sales specific management experience
  • 1 year recruiting, hiring, or training employees

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Decision Making / Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
• Strategic Thinking: Considers the lasting implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values
  Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches)
  Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context (e.g., environment, interactions, physical)

• Work involves moving through a store with bright lights and loud music, and sometimes sitting for extended periods
• Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
• Work will involve moving boxes weighing up to 30 lbs (13.6 kg)

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.